Create a List Never Loads

Hello! I’ve been using Nameberry for a long time but just recently created an account. I’ve tried creating lists multiple times but the loading page never actually leads to anything. I’ve searched to see if anyone else has been having this problem and it looks like it’s been going on for three years. Admins please fix this! It’s the main reason I finally made an account.

Note: I’ve tried on both Safari and Google Chrome, but I don’t think it has anything to do with the browser.

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@Kipperbo1[name_f][/name_f] to add that I’ve just tested the create a list function. The list title, description and visibility save but the actual names do not!
[name_f][/name_f]I’m using [name_m]Brave[/name_m] [name_m]Ad[/name_m] Blocker Browser on Android.

[name_f][/name_f]

@stardrip_iv[name_f][/name_f] They may find it helpful to know which device and browser you are using. Sorry you’re having this problem!

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I have this problem too!

I experience this issue as well! I have tried switching browsers and devices too, but to no avail.

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[name_m]Hi[/name_m] all!

[name_f][/name_f]

I’ve reported the issue and linked this post to the tech team. Hopefully they’ll be able to sort it or give some answers

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@stardrip_iv[name_f][/name_f] @EdgeOfTheMeadow[name_f][/name_f] @lucy_halo1[name_f][/name_f] @AStudyIn_Scarlet

[name_f][/name_f]

[name_m]Hi[/name_m] all!

[name_f][/name_f]

I’ve been asked to get some additional details to help resolve the issue!

[name_f][/name_f]

Thanks to those who’ve shared their browser, [name_f][/name_f] but could I ask if you could share:

[name_f][/name_f]
    [name_f][/name_f]
  • what browsers are you using?
  • [name_f][/name_f]
  • do you use ad blockers? If so, have you tested it without them on?
  • [name_f][/name_f]
  • what devices are you using? android, iphone, pc etc?
  • [name_f][/name_f]
  • does anyone have any screenshots of what happens when you try to make the list?
  • [name_f][/name_f]
[name_f][/name_f]

[name_m]Feel[/name_m] free to reply here or PM me [name_f][/name_f]- and thank you for taking the time to do so :slight_smile:

    [name_f][/name_f]
  1. I tried Microsoft Edge and Google Chrome, neither works
  2. [name_f][/name_f]
  3. No, I don’t have an ad blocker on.
  4. [name_f][/name_f]
  5. I’m using my [name_m]Dell[/name_m] laptop.
  6. [name_f][/name_f]
  7. [name_f][/name_f]
[name_f][/name_f]

image

not the same issue, but I’ve been having a problem where I can’t add boy names to lists! When I use a comma, it doesn’t do anything and when I click enter, it just goes to the girls names box!
[name_f][/name_f]Unsure if I’m doing something wrong :sweat_smile:[name_f][/name_f] I haven’t used the lists feature in years!!

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    [name_f][/name_f]
  1. I mainly use Chrome, but have tried [name_f]Safari[/name_f], Internet [name_m]Explorer[/name_m] and Edge as well.
  2. [name_f][/name_f]
  3. No.
  4. [name_f][/name_f]
  5. Laptop (HP), iPad, and occasionally an Android phone. But my laptop and iPad are my preferences.
  6. [name_f][/name_f]
  7. The same as @/lucy_halo1. It keeps on showing the loading screen but doesn’t load.
  8. [name_f][/name_f]

would you be happy to send a screenshot so I can show tech side of nb what it’s doing?

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thank you for this! I will pass it on!

thank you! I will pass the info on!

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[name_f][/name_f]

I just tried to make a list without the ad blocker browser that I normally use. I used Chrome and I’m on an Android phone. The list presents as if saved in my Created Lists but when I click on the list there are no names.

[name_f][/name_f]

I’ve just tried again (on Chrome on Android again, & no ad blocker running this time either): Paying more attention I see I have save buttons for the list title, list description, categories and visibility but not for the names! So I can type a name and put a comma after it, but there’s no save option below. The names don’t save and when I select ‘edit’ it is the same again; I can enter a name but there’s no save option showing to me.

[name_f][/name_f]

I can take screenshots of all of this but it’s been a long day and I need to sleep first or I’ll get confused with all the similar -looking screenshots and upload them all higgledy piggledy!

[name_f][/name_f]

For now

[name_f][/name_f]
[name_f][/name_f][name_f][/name_f]Screenshots showing what I see when editing a list which failed to save names the first time[name_f][/name_f]

no save option after the name
[name_f][/name_f]

[name_f][/name_f]

[name_f]Or[/name_f] anywhere as far as I can scroll down the page, but there is an option to delete the list
[name_f][/name_f]

[name_f][/name_f]

@EdgeOfTheMeadow[name_f][/name_f] thank you so much for sharing all this [name_f][/name_f]- much appreciated! I’ve passed it on

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Yes! I’m not sure if it’s completely understandable based on screenshots, but I’ll try my best! :sweat_smile:

[name_f][/name_f]

So here it shows me going to create a new list, and I tried to add “Milo” as an example. If I add a comma, nothing happens. If I click enter, it just sends me down to the “girls” namebank.
[name_f][/name_f]When I click enter after “Lucy,” it adds it to the list (and turns pink)!

[name_f][/name_f]

[name_f][/name_f]

This shows that even with the comma after [name_m]Milo[/name_m], it didn’t save to the list! Whereas [name_f]Lucy[/name_f] did, with pressing enter, the comma didn’t work with the girls list either!

[name_f][/name_f]

[name_f][/name_f]

If it’s important at all, I’m using an android phone and samsung internet! I tried using the desktop version and that also didn’t work either.
[name_f][/name_f]I do have an ad blocker, because both the main site & the forums are completely unusable for me without one!

[name_f][/name_f]

Let me know if anything is confusing, sorry in advance! :sweat_smile:[name_f][/name_f] or if you need any other info!!
[name_f][/name_f]Thank you!!

@regionlatbest[name_f][/name_f] that’s all very helpful!! I will pass this on [name_f][/name_f]- thank you for sharing!

1 Like

[name_m]Ah[/name_m], now I have seen what a selected name looks like in @regionlatbest’s screenshot, thank you [name_m]Ash[/name_m], it makes sense I wasn’t getting a Save option. I’d forgotten what that looked like.

[name_f][/name_f]

Did some testing on Android using Chrome and no ad blocker:

[name_f][/name_f]

Account → Create A List
[name_f][/name_f]I entered a list name and description and saved.
[name_f][/name_f][name_f]Edit[/name_f] →

[name_f][/name_f]
[name_f][/name_f][name_f][/name_f][name_m]Christopher[/name_m] does not highlight/become selected as a name to save when putting a comma or using tab. I didn't have an enter option on my keyboard (that I know how to find, anyway!)[name_f][/name_f]

[name_f][/name_f]
[name_f][/name_f]

Girls names with comma or tab work and give me the save option :tada:

[name_f][/name_f]

Save Categories and Visibility all working and produce a list I can view successfully

[name_f][/name_f]

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