Is anyone else getting this when searching on mobile?
Yes, but it shows the results a few seconds later.
Oh, thatās odd. Mine didnāt⦠I waited and waited and tried searching a few different names. Not sure why itās acting this way.
Itās working for me too Please could you try again now @elanorelle and let me know if thereās any change? Has it always been like this or is this a new change?
I tried again just now, waited a full 2 minutes, and it is still not working. I am using Chrome if that makes a difference. I donāt know how long itās been doing this because I hadnāt really tried search on mobile since the update.
OK, Iāll experiment on Chrome.
Re. the search in mobile portrait: I raised this with our tech guru and he has said itās a deliberate design feature that the search bar only appears when thereās sufficient space. On mobile, you can search either by turning to landscape view or by going through the dropdown menu option for āAdvanced Searchā.
If you do an advanced search, does it display results?
Oh, I see. And, no, advanced search doesnāt work either.
Oh dear, Iām sorry about all the trouble youāre having. Iām going to move this to a new topic to get more visibility.
Everyone else: post here if youāre experiencing the same issue with search + advanced search not returning results. Please include your device and browser
Oh, so no search bar in portrait anymore? Okay⦠Iāll get used I guess.
I know, itās a bit of a shame! Iām going to ask about potentially having at least a search icon at the top in mobile portrait, so at least people can find the search function.
That would be nice, itās not easy to turn the phone every time to search, especially when Iām trying to compile a list it can become annoying Thanks!
Itās all right! Thanks.
Iāve noticed something that is a bit confusing, definitely would be for new people browsing the site, or people with a slower connection.
When I search for a name (in this case it was [name_m]Bartholomew[/name_m]) there is a multiple second wait time (Iāve counted up to 8 seconds) where the results are loading, but there is no indication that anything is loading on the page, just a line and a sentence āNo names match your criteriaā which is false because there is an entry for [name_m]Bartholomew[/name_m] but it just took ages to come up. This happens to some extent every time I search.
If I had a slower connection or wasnāt familiar with the site, Iād assume there was no such name and possibly click away before the results came up. I think you should add a āloadingā button and/or get rid of the āno names match your criteriaā because itās quite confusing.
I get that very frequently too. I donāt think it has ever lasted 8 seconds for me though. Itās usually only 1-3 seconds for me before the results come up. And even though I know it can take a few seconds, I forget so I often end up either shocked for a second before the real results come up or wonder if I misspelled the name or something.
Thanks @alatari, I have had this a few times as well. You make some very good points and I will see if thereās anything that can be done.
Iām currently finding that the simple search function is returning a āNo names matchā message, and the advanced search just endlessly loads. This is on mobile and desktop.
Anyone else seeing this?
Yes, I just noticed this myself and was about to let you know! This is on desktop for me, too, now.
I canāt even get into my account right now for the last several minutes
I also see it.
Thanks @elanorelle @ethelmary and @KaiLun . I have asked for a search icon to be added to the top bar in mobile portrait, so Iām just going to give it an hour or so in case this is being caused by ongoing work, but if itās still broken in an hour I will flag it with the team.